Major Project Revision: Why 2

To answer these questions, I plan to write a research design that outlines methodologies to use in data collection and a literature review to build a theoretical framework for analyzing technical writing for users who are literate in Web 2.0 products.  The research design will outline the ways in which I can collect information about the ways in which users learn how to use new Web 2.0 applications, what expectations they bring with them, and what happens when those expectations are not met?  To argue that this is something that technical writing has to take into consideration, I hope to analyze case studies in which technical writers are forced to accommodate a product to a user who is well versed in the product family (Web 2.0 genre).  The Twitter case may be an example of this.  Now, the literature review will begin to build a framework of study for these concepts.  I will be looking in large part at user centered design studies particularly focusing on the work of Barbara Mirel and her analysis of the user in a particular context that influences their expectations of how the products should work.  John Carroll can also offer a strong discussion through his book Minimalism Beyond the Nuremburg Funnel.  This study will also draw on the work of Clay Spinuzzi and his focus on activity and genre theory in technical writing.